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IN-APP SURVEYS

In-app surveys: NPS, CSAT, polls, and open feedback

Five survey types targeted by customer segment, embedded directly in your product. Stop sending customers to a third-party survey tool and start capturing feedback where it's most honest.

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NPS Survey

Measure customer loyalty with a single question. Track your Net Promoter Score over time and segment by plan or cohort. Promoters get nudged to leave a review. Detractors route to your Ideas board.

Learn about NPS

NPS Survey

Measure customer loyalty with a single question. Track your Net Promoter Score over time and segment by plan or cohort. Promoters get nudged to leave a review. Detractors route to your Ideas board.

Learn about NPS

CSAT Survey

Measure satisfaction after key moments — onboarding complete, support ticket resolved, feature first used. See scores by segment and act on friction before it becomes churn.

Learn about CSAT

CSAT Survey

Measure satisfaction after key moments — onboarding complete, support ticket resolved, feature first used. See scores by segment and act on friction before it becomes churn.

Learn about CSAT

Idea Poll

Pull ideas from your Frill board and put them to a vote. Set a deadline. Pick a winner. Winning ideas flow directly to your roadmap — customers who voted get notified automatically.

Learn about Idea Polls

Idea Poll

Pull ideas from your Frill board and put them to a vote. Set a deadline. Pick a winner. Winning ideas flow directly to your roadmap — customers who voted get notified automatically.

Learn about Idea Polls

Quick Poll

Two to five options. One question. Get a fast read on any decision — pricing, naming, positioning — directly from your users. Run it in minutes, get results the same day.

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Quick Poll

Two to five options. One question. Get a fast read on any decision — pricing, naming, positioning — directly from your users. Run it in minutes, get results the same day.

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Open Feedback

A free-text field that drops into your product at the right moment. No leading questions, no forced choices. Customers tell you what's actually on their mind in their own words.

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Open Feedback

A free-text field that drops into your product at the right moment. No leading questions, no forced choices. Customers tell you what's actually on their mind in their own words.

Start for free

FAQs

Do I need a separate survey tool if I use Frill?

Is Surveys included in my plan?

Can I target surveys to specific user segments?

What survey types does Frill support?

How do Frill surveys appear to customers?

Can I run multiple surveys at the same time?

How are Frill surveys different from SurveyMonkey or Typeform?

What triggers can I use to show a survey?

Where do survey responses appear?

Can I use Frill surveys without the Ideas or Roadmap features?

A better way to collect
customer feedback

Book a demo

A better way to collect
customer feedback

Book a demo

Frill

Product

Ideas

Roadmap

Announcements

Widget

Support

Help Center

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GDPR

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Customer Feedback Software

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Changelog Examples

NPS Survey Response Rate

Privacy

Terms

Frill

Product

Ideas

Roadmap

Announcements

Widget

Support

Help Center

Developer Docs

Developer API

GDPR

Blog

Customer Feedback Software

Feature Request Tools

Changelog Examples

NPS Survey Response Rate

Privacy

Terms

Frill

Product

Ideas

Roadmap

Announcements

Widget

Support

Help Center

Developer Docs

Developer API

GDPR

Blog

Customer Feedback Software

Feature Request Tools

Changelog Examples

NPS Survey Response Rate

Privacy

Terms

IN-APP SURVEYS

In-app surveys: NPS, CSAT, polls, and open feedback

In-app surveys: NPS, CSAT, polls, and open feedback

NPS Survey

NPS Survey

CSAT Survey

CSAT Survey

Idea Poll

Idea Poll

Quick Poll

Quick Poll

Open Feedback

Open Feedback

FAQs

Do I need a separate survey tool if I use Frill?

Is Surveys included in my plan?

Can I target surveys to specific user segments?

What survey types does Frill support?

How do Frill surveys appear to customers?

Can I run multiple surveys at the same time?

How are Frill surveys different from SurveyMonkey or Typeform?

What triggers can I use to show a survey?

Where do survey responses appear?

Can I use Frill surveys without the Ideas or Roadmap features?

A better way to collectcustomer feedback

A better way to collectcustomer feedback

A better way to collect
customer feedback

A better way to collect
customer feedback