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NPS SURVEYS

Measure customer loyalty where your product lives

Measure customer loyalty where your product lives

A single question. A clear score. Frill's NPS survey embeds in your product at the right moment — after onboarding, at renewal, after a key milestone. No external link, no drop-off.

Start for free

Start for free

Book a demo

Book a demo

Frill NPS Survey for product teams

TRIGGER & TIMING

Ask at exactly the right moment

Set your NPS to fire after onboarding completes, at 30 or 90 days post-signup, or at renewal. Surveys appear inside your product — no email link to click, no tab to open. Response rates are dramatically higher when you meet customers in the moment.

Frill NPS Survey for product teams

TRIGGER & TIMING

Ask at exactly the right moment

Set your NPS to fire after onboarding completes, at 30 or 90 days post-signup, or at renewal. Surveys appear inside your product — no email link to click, no tab to open. Response rates are dramatically higher when you meet customers in the moment.

Track NPS History

SCORING & SEGMENTATION

Track loyalty across every segment

See your overall NPS trend over time. Filter results by plan, company size, cohort, or any user property you pass to Frill. Know which segments are your promoters and which are quietly at risk — before they tell you by cancelling.

Track NPS History

SCORING & SEGMENTATION

Track loyalty across every segment

See your overall NPS trend over time. Filter results by plan, company size, cohort, or any user property you pass to Frill. Know which segments are your promoters and which are quietly at risk — before they tell you by cancelling.

Nps - Turn Detractor feedback into action

CLOSING THE LOOP

Turn detractor feedback into action

When a detractor responds, route their open comment directly to your Ideas board, flag it for a support follow-up, or trigger an internal notification. Closing the loop isn't manual — Frill handles the handoff so nothing falls through the cracks.

Nps - Turn Detractor feedback into action

CLOSING THE LOOP

Turn detractor feedback into action

When a detractor responds, route their open comment directly to your Ideas board, flag it for a support follow-up, or trigger an internal notification. Closing the loop isn't manual — Frill handles the handoff so nothing falls through the cracks.

Everything you need to understand customer loyalty

Promoter follow-up

Automatically prompt promoters to leave a review on G2 or Capterra while the positive feeling is fresh.

No coding required

Set triggers, segments, and timing in the Frill dashboard. Your dev team doesn't need to touch it.

FAQs

What is an NPS survey?

How does Frill collect NPS scores?

When should I send an NPS survey?

What\'s a good NPS score for a SaaS product?

Can I customise the NPS survey question?

How do NPS responses appear in my Frill dashboard?

Can I target NPS surveys to specific customer segments?

What happens after a customer responds to the NPS survey?

How often should I run NPS surveys?

Is NPS included in my Frill plan?

A better way to collect
customer feedback

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A better way to collect
customer feedback

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Book a demo

Frill

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Ideas

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Developer Docs

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Customer Feedback Software

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Changelog Examples

NPS Survey Response Rate

Privacy

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Terms

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© Frill Group Pty Ltd.

Frill

Product

Ideas

Roadmap

Announcements

Widget

Support

Help Center

Developer Docs

Developer API

GDPR

Blog

Customer Feedback Software

Feature Request Tools

Changelog Examples

NPS Survey Response Rate

Privacy

|

Terms

|

© Frill Group Pty Ltd.

Frill

Product

Ideas

Roadmap

Announcements

Widget

Support

Help Center

Developer Docs

Developer API

GDPR

Blog

Customer Feedback Software

Feature Request Tools

Changelog Examples

NPS Survey Response Rate

Privacy

|

Terms

|

© Frill Group Pty Ltd.