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CSAT SURVEYS

Catch friction before it becomes churn

Catch friction before it becomes churn

Trigger a CSAT survey after onboarding, a support interaction, or a feature release. See satisfaction scores by segment and act on low scores before users leave.

Start for free

Start for free

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Frill CSAT survey

TRIGGER & TIMING

Ask at the moment opinion is formed

Set surveys to fire after onboarding completes, a support ticket closes, or a key feature is used for the first time. CSAT is most accurate in the moment — not a week later in an email. Frill puts the survey exactly where and when it matters.

Frill CSAT survey

TRIGGER & TIMING

Ask at the moment opinion is formed

Set surveys to fire after onboarding completes, a support ticket closes, or a key feature is used for the first time. CSAT is most accurate in the moment — not a week later in an email. Frill puts the survey exactly where and when it matters.

Customize CSAT survey look and feel

FLEXIBLE SATISFACTION SCALE

Stars, thumbs, or numbers — your call

Choose a 3-point, 5-point, or thumbs up/down satisfaction scale to match your product's tone. Every response includes an optional open-text field so customers can explain the score. You get the number and the reasoning.

Customize CSAT survey look and feel

FLEXIBLE SATISFACTION SCALE

Stars, thumbs, or numbers — your call

Choose a 3-point, 5-point, or thumbs up/down satisfaction scale to match your product's tone. Every response includes an optional open-text field so customers can explain the score. You get the number and the reasoning.

Prioritization matrix

SCORING & SEGMENTATION

Segment satisfaction by plan and cohort

Compare satisfaction scores across plans, signup dates, or any user property. See which parts of your onboarding delight new users, which features create friction, and which customer segments are quietly unhappy — before they make a decision.

Prioritization matrix

SCORING & SEGMENTATION

Segment satisfaction by plan and cohort

Compare satisfaction scores across plans, signup dates, or any user property. See which parts of your onboarding delight new users, which features create friction, and which customer segments are quietly unhappy — before they make a decision.

Everything you need to understand customer satisfaction

Low score alerts

Get an internal notification the moment a customer scores below your threshold. Act before they churn.

No coding required

Set triggers, scales, and targeting in the dashboard. Your dev team doesn't need to be involved.

FAQs

How is CSAT different from NPS?

When should I send a CSAT survey?

What satisfaction scale does Frill use?

Can I collect open feedback alongside the rating?

A better way to collect
customer feedback

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A better way to collect
customer feedback

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© Frill Group Pty Ltd.

Frill

Product

Ideas

Roadmap

Announcements

Widget

Support

Help Center

Developer Docs

Developer API

GDPR

Blog

Customer Feedback Software

Feature Request Tools

Changelog Examples

NPS Survey Response Rate

Privacy

|

Terms

|

© Frill Group Pty Ltd.

Frill

Product

Ideas

Roadmap

Announcements

Widget

Support

Help Center

Developer Docs

Developer API

GDPR

Blog

Customer Feedback Software

Feature Request Tools

Changelog Examples

NPS Survey Response Rate

Privacy

|

Terms

|

© Frill Group Pty Ltd.