Top 11 UserVoice Alternatives for SaaS Companies

To turn your customers into loyal customers, you need to know their wants and needs. You can do this with a product feedback tool like UserVoice that allows customers to easily and quickly share what they think about your product. According to a Hubspot report, most users quit the feedback process if it is needlessly long or complicated. 

Did you try UserVoice and find it unideal for your company, users, or budget? If so, keep reading to discover UserVoice alternatives that could be a better fit.

What to look for in a UserVoice alternative

UserVoice might be a popular feedback tool, but it’s not perfect. One of its biggest shortcomings is its price. The base package costs $799 per month, which can be pricey for a start-up. Businesses that want even more features must shell out as much as $1,499 a month.

Another reason you might want a UserVoice alternative is the complaints about the platform’s steep learning curve. Many of the UserVoice competitors that made our list are more affordable, user-friendly, and just as effective.

Which UserVoice alternatives are free or affordable?

UserVoice offers a 21-day free trial. Once the trial ends, you must subscribe to a paid plan to keep using the platform.

UserVoice's plans are very expensive, with the lowest plan starting at $699 per month as part of an annual contracl.

If you want an affordable user feedback tool that offers many of the same features as UserVoice, you cannot go wrong with Frill.

Unlike other free UserVoice alternatives, Frill’s low plans offer unrestricted access to its primary feedback collection and roadmap tools, such as the Ideas and Roadmap Portal. You'll pay just $25 per month on the Startup plan or $49 per month on the Business plan, which unlocks unlimited tracked ideas from users.

Top UserVoice alternatives

Here are the top UserVoice competitors that made our list:

1. Frill

Frill is a customer feedback tool with a user-friendly interface that outclasses many of its competitors. Frill offers everything most start-ups need to understand their customers and improve their products and services.

Besides simplifying user feedback collection, Frill offers roadmap and product announcement tools for keeping users updated about the actions you take regarding their feedback. Letting customers know you value their input enough to act on it is a surefire way to boost customer loyalty. 

 Features:

• Customer feedback idea board

• Website widget

• Announcements portal and automatic notifications

• Changelog

• Custom domain

• Roadmap and idea upvoting

• Third-party integration

Pricing: 

Choose Frill's Startup plan ($25 per month) for the lowest cost option and get up to 50 tracked user ideas. Or opt for the Growth plan ($149 per month) and unlock all features and unlimited ideas for far less than UserVoice’s cheapest plan.

2. Gleap 

Gleap enables businesses to identify, understand, and fix bugs faster. Fixing bugs quickly and efficiently will keep users happy and reduce customer churn.

With the user feedback tool, you can automatically gather visual feedback (screenshots, videos, and session data) with all the metadata you need. The platform also offers surveys for collecting more user insights and a shareable roadmap for updating users about fixes and upgrades.

Features: 

• Feedback boards

• Fully customizable feedback widget

• Changelog

• Shareable and embeddable roadmap

Pricing: 

Gleap offers a free plan that supports one project and unlimited team members. You also get unlimited bug reports, live chat, and a feature request board. If you want more, you can upgrade to the $39 or $399 monthly plan to access high-priority support and every feature Gleap offers.

3. Savio 

Savio gathers feature requests and user feedback from multiple sources and places all the data in one place for your convenience and easy access. The UserVoice alternative is ideal for customer-facing teams that need to stay on top of the changing desires of their users.

Features:

• Multichannel feature request gathering

• Roadmap

• Voting board

• User feedback filter

• Feature prioritization

Pricing:

Savio offers a 14-day free trial. After the trial, you can upgrade to the $49 monthly plan for small and medium businesses with three team members. If you have more teammates, switch to the $99 that supports ten teammates or the $199 monthly plan for unlimited teammates.

4. Pendo 

Unlike some of the UserVoice alternatives on our list, Pendo does more than collect and analyze user feedback. The tool comes packed with a host of features for boosting product experience and customer happiness.

For instance, the platform offers behavioral analytics that provides insights into how customers interact with your product. You can also get metrics that score product engagement, user satisfaction, and customer sentiment. 

Features:

• User onboarding

• Feedback collection

• Product analytics

• Roadmaps

• Customer sentiment surveys

Pricing:

Pendo has a free plan that offers limited access to the platform’s top features. You can opt for a paid plan if you want access to more features, but you have to contact the company for a custom quote.

5. ProdPad 

ProdPad offers user feedback and roadmap tools for engaging customers and learning how to improve your product quality and service delivery. The best thing about ProdPad is its user-friendly drag-and-drop interface that ensures team members can quickly adopt the platform and start making the most of it.

Features:

• Product roadmap

• Customer feedback and idea management

• Third-party workflow integration

• Backlog workflow

• AI assistance

Pricing:

ProdPad has three standalone products (roadmap, ideas, and feedback). Each product costs $25 monthly, but you can pay less by choosing an annual payment plan. 

6. ProductBoard 

ProductBoard facilitates user feedback collection and analysis to help companies understand customer needs. Understanding customers’ desires and preferences will enable you to constantly improve your product to keep users happy and your business ahead of competitors.   

Features:

• Analytics prioritization

• Roadmap

• Feedback idea boards

• Insight trends and automation

• Feedback filters

Pricing:

You can pay $25 per month for ProductBoard or $90 per month. Alternatively, you can contact the company to build a custom plan and get a quote.

7. Craft.io 

Craft.io is a product management platform that equips teams to manage a product’s lifecycle from a single dashboard. Through its feedback portal, your users can share their experiences, and you can gain insights that lead to data-driven decisions that improve your product.

Features:

• Feedback invitation

• Roadmap

• Centralized portfolio management

• Data encryption

Pricing:

Craft.io offers a $49 and $109 a month plan. You can also get a custom plan and price built for your team.

8. Upvoty

Upvoty gives your users a voice by allowing them to submit feature requests and upvote the feedback they want you to implement. Upvoty also lets you create custom domains and embed widgets into your product for seamless feedback collection.

Features:

• Feedback board

• Custom widgets

• Changelog

• Roadmap 

Pricing:

You can pay as little as $15 a month for Upvoty or pay $75 a month for unlimited access to all features and tools.

9. Aha! (Aha! Ideas)

Aha! Ideas is a feedback tool that lets you crowd-source feedback and evaluate trends for better idea prioritization. You can get feedback through in-app widgets installed on your product and several other channels.

Features:

• Centralized feedback

• Customizable portals

• Dynamic forms

• Upvote ideas

• In-app feedback widget

Pricing:

The base plan costs $49 a month, while the premium plan costs $74 per month. You can save 20% by paying annually.

10. Qualaroo 

Qualaroo collects feedback from websites and web apps. It helps you capture user insights quickly and is suitable for SaaS companies and e-commerce brands.

Features:

• Surveys and UX feedback

• 15-day money-back guarantee

• Report and analytics

• Email notification

Pricing:

Qualaroo’s basic plan costs $80 a month, while its premium plan is $160 monthly.

11. Hellonext 

Hellonext helps teams gather and prioritize feature requests. You can use its public board to collect feedback from all users or use its private board to gather insights from specific users. The platform also offers analytics that turns raw user data into powerful insights for building better products.

Features:

• Public and private feedback boards

• Product roadmap

• Changelog

• Two-minute setup

Pricing:

The Hellonext freemium plan offers a roadmap and changelog. It also supports unlimited customers and members. However, if you want more than two feedback boards, you must upgrade to the $49 or $99 monthly plan.

Which UserVoice alternative is right for you?

As you can see, there are several alternatives that are more affordable than UserVoice. The best one for your team is the one that matches your budget and offers everything your company needs (typically feedback, roadmaps, and announcements in one place).

Frill is the go-to user feedback tool for several companies because it is affordable, offers all essential features plus user SSO, and has great UX.

Try Frill for yourself and sign up for one of our affordable plans today.