Top 11 UserVoice Alternatives for SaaS Companies
By Dayana Mayfield
Last updated on Wed Aug 13 2025
To turn your customers into loyal customers, you need to know their wants and needs. You can do this with a product feedback tool like UserVoice that allows customers to easily and quickly share what they think about your product. According to a Hubspot report, most users quit the feedback process if it is needlessly long or complicated.
Did you try UserVoice and find it unideal for your company, users, or budget? If so, keep reading to discover UserVoice alternatives that could be a better fit.
What to look for in a UserVoice alternative
UserVoice might be a popular feedback tool, but it’s not perfect. One of its biggest shortcomings is its price. The base package costs $799 per month, which can be pricey for a start-up. Businesses that want even more features must shell out as much as $1,499 a month.
Another reason you might want a UserVoice alternative is the complaints about the platform’s steep learning curve. Many of the UserVoice competitors that made our list are more affordable, user-friendly, and just as effective.
Which UserVoice alternatives are free or affordable?
UserVoice offers a 21-day free trial. Once the trial ends, you must subscribe to a paid plan to keep using the platform.
UserVoice's plans are very expensive, with the lowest plan starting at $699 per month as part of an annual contracl.
If you want an affordable user feedback tool that offers many of the same features as UserVoice, you cannot go wrong with Frill.
Unlike other free UserVoice alternatives, Frill’s low plans offer unrestricted access to its primary feedback collection and roadmap tools, such as the Ideas and Roadmap Portal. You'll pay just $25 per month on the Startup plan or $49 per month on the Business plan, which unlocks unlimited tracked ideas from users.
Top UserVoice alternatives
Here are the top UserVoice competitors that made our list:
1. Frill
Frill is a customer feedback tool with a user-friendly interface that outclasses many of its competitors. Frill offers everything most start-ups need to understand their customers and improve their products and services.
Besides simplifying user feedback collection, Frill offers roadmap and product announcement tools for keeping users updated about the actions you take regarding their feedback. Letting customers know you value their input enough to act on it is a surefire way to boost customer loyalty.
Features:
Customer feedback idea board
Website widget
Announcements portal and automatic notifications
Changelog
Custom domain
Roadmap and idea upvoting
Third-party integration
Pricing:
Frill offers simple, scalable pricing for every stage. Startup is $25/month for 50 ideas and 1 survey. Business is $49/month with unlimited ideas and 3 surveys. Growth is $149/month with everything included. Enterprise starts at $349/month with SOC2, audit logs, and support. Add-ons include Surveys, Privacy, and White Labeling.
Ratings:
4.9 stars on G2
4.7 stars on Capterra
2. Gleap
Gleap enables businesses to identify, understand, and fix bugs faster. Fixing bugs quickly and efficiently will keep users happy and reduce customer churn.
With the user feedback tool, you can automatically gather visual feedback (screenshots, videos, and session data) with all the metadata you need. The platform also offers surveys for collecting more user insights and a shareable roadmap for updating users about fixes and upgrades.
Features:
Feedback boards
Fully customizable feedback widget
Changelog
Shareable and embeddable roadmap
Pricing:
Gleap offers flexible pricing to fit teams of all sizes. The Basic plan starts at $31/month for 1 team member and 1 project. The Team plan is $119/month with unlimited members and projects. Enterprise starts at $799/month and includes API access, ticketing, and premium support. Startups get 50% off for 3 years.
Ratings:
4.7 stars on G2
5.0 stars on Capterra
3. Savio
Savio gathers feature requests and user feedback from multiple sources and places all the data in one place for your convenience and easy access. The UserVoice alternative is ideal for customer-facing teams that need to stay on top of the changing desires of their users.
Features:
Multichannel feature request gathering
Roadmap
Voting board
User feedback filter
Feature prioritization
Pricing:
Savio offers three pricing tiers. Essential is $39/month for one paid user and includes core features like feedback triage and a voting board. Professional at $79/month adds customer segmentation, multiple roadmaps, and dev tool integrations. Business is $249/month with CRM integrations, unlimited roadmaps, and priority support. All plans include unlimited free users and SSO.
Ratings:
4.8 stars on G2
4. Pendo
Unlike some of the UserVoice alternatives on our list, Pendo does more than collect and analyze user feedback. The tool comes packed with a host of features for boosting product experience and customer happiness.
For instance, the platform offers behavioral analytics that provides insights into how customers interact with your product. You can also get metrics that score product engagement, user satisfaction, and customer sentiment.
Features:
User onboarding
Feedback collection
Product analytics
Roadmaps
Customer sentiment surveys
Pricing:
Pendo has a free plan that offers limited access to the platform’s top features. You can opt for a paid plan if you want access to more features, but you have to contact the company for a custom quote. Pendo's pricing isn't published online.
Ratings:
4.4 stars on G2
4.5 stars on Capterra
5. ProdPad
ProdPad offers user feedback and roadmap tools for engaging customers and learning how to improve your product quality and service delivery. The best thing about ProdPad is its user-friendly drag-and-drop interface that ensures team members can quickly adopt the platform and start making the most of it.
Features:
Product roadmap
Customer feedback and idea management
Third-party workflow integration
Backlog workflow
AI assistance
Pricing:
ProdPad offers modular pricing based on your needs. Each Essentials module (Roadmaps, Ideas, or Feedback) starts at $24/editor/month. Advanced versions add features like OKRs, integrations, or white-labeled portals from $36 to $44/editor/month. All plans include unlimited free Reviewer logins, AI assistance, and collaboration tools.
Ratings:
4.2 stars on G2
4.0 stars on Capterra
6. Productboard
Productboard facilitates user feedback collection and analysis to help companies understand customer needs. Understanding customers’ desires and preferences will enable you to constantly improve your product to keep users happy and your business ahead of competitors.
Features:
Analytics prioritization
Roadmap
Feedback idea boards
Insight trends and automation
Feedback filters
Pricing:
Productboard offers four pricing tiers. The Starter plan is free and includes 50 feedback notes and 1 Product Portal. Essentials starts at $19/maker/month billed annually. Pro starts at $59/maker/month and adds segmentation and advanced reporting. Enterprise has custom pricing, starting at 5 makers, with features like SAML SSO and Salesforce integration.
Ratings:
4.3 stars on G2
4.7 stars on Capterra
7. Craft.io
Craft.io is a product management platform that equips teams to manage a product’s lifecycle from a single dashboard. Through its feedback portal, your users can share their experiences, and you can gain insights that lead to data-driven decisions that improve your product.
Features:
Feedback invitation
Roadmap
Centralized portfolio management
Data encryption
Pricing:
Craft.io offers three pricing tiers. Starter is $19 per editor/month and includes one workspace with core backlog and roadmap features. Pro is $79 per editor/month and adds unlimited workspaces, custom fields, integrations, and optional paid add-ons like OKRs, feedback portal, and capacity planning. Enterprise has custom pricing and includes all add-ons and advanced security.
Ratings:
4.5 stars on G2
4.4 stars on Capterra
8. Upvoty
Upvoty gives your users a voice by allowing them to submit feature requests and upvote the feedback they want you to implement. Upvoty also lets you create custom domains and embed widgets into your product for seamless feedback collection.
Features:
Feedback board
Custom widgets
Changelog
Roadmap
Pricing:
Upvoty offers three plans. Power is $15/month for 1 project with unlimited boards, users, and a product roadmap. Super is $25/month and adds integrations like Slack and Intercom. Hyper is $49/month for 3 projects, advanced integrations (Jira, GitHub, etc.), custom SSO, and CSS. All plans include unlimited team members and a custom domain.
Ratings:
3.1 stars on G2
5.0 stars on Capterra
9. Aha! (Aha! Ideas)
Aha! Ideas is a feedback tool that lets you crowd-source feedback and evaluate trends for better idea prioritization. You can get feedback through in-app widgets installed on your product and several other channels.
Features:
Centralized feedback
Customizable portals
Dynamic forms
Upvote ideas
In-app feedback widget
Pricing:
Aha! offers a suite of modular tools with separate pricing. Aha! Roadmaps starts at $59/user/month and includes ideas, whiteboards, and knowledge tools. Aha! Ideas and Discovery start at $39/user/month. Whiteboards, Teamwork, and Develop start at $9/user/month, while Knowledge starts at $18/user/month. Each product can be used standalone or integrated together. Pricing is billed annually.
Ratings:
4.4 stars on G2
4.7 stars on Capterra
10. Qualaroo
Qualaroo collects feedback from websites and web apps. It helps you capture user insights quickly and is suitable for SaaS companies and e-commerce brands.
Features:
Surveys and UX feedback
15-day money-back guarantee
Report and analytics
Email notification
Pricing:
Qualaroo offers a Free plan with up to 50 survey responses, 10,000 pageviews, and 500 email sends, which is ideal for startups. The Business plan includes unlimited surveys, domains, targeting, mobile nudges, branching logic, and integrations. Pricing for the Business plan is not listed publicly. A white-label upgrade is available for $300/year. All plans include advanced survey features.
Ratings:
4.3 on G2
4.7 on Capterra
11. Hellonext
Hellonext helps teams gather and prioritize feature requests. You can use its public board to collect feedback from all users or use its private board to gather insights from specific users. The platform also offers analytics that turns raw user data into powerful insights for building better products.
Features:
Public and private feedback boards
Product roadmap
Changelog
Two-minute setup
Pricing:
Hellonext offers three pricing tiers. Starter is $60/month with 5 boards, 5 seats, and 3 integrations. Growth is $120/month, includes 10 boards, 10 seats, API access, and whitelabeling. Business is $250/month and provides unlimited boards, 15 seats, all integrations, Salesforce support, live chat, and access to dev hours. All plans include full AI features and moderation tools.
Ratings:
Not reviewed
Frequently asked questions
What are the top UserVoice alternatives for startups?
Startups need tools that are affordable, easy to set up, and simple to use. Frill is a strong choice with its clean interface and $25/month entry point. Gleap is another great option, offering visual feedback and bug tracking. Upvoty also fits the bill with plans starting at just $15/month and unlimited users.
What are the top UserVoice alternatives for enterprise companies?
Enterprise companies often need advanced features like SSO, API access, custom workflows, and robust security. Aha! offers modular tools with audit logs, SAML SSO, and Salesforce integration. Pendo includes product analytics, customer sentiment tracking, and onboarding features. Hellonext provides unlimited boards, live chat support, and Salesforce integration on its Business plan.
What are the most affordable UserVoice alternatives?
If you're looking for budget-friendly alternatives to UserVoice, Frill starts at just $25/month and includes core feedback and roadmap tools. Upvoty is another low-cost option with a $15/month plan that supports unlimited users and boards. Qualaroo also offers a generous free plan with 50 responses and advanced survey features included.
Which UserVoice alternatives offer changelogs, roadmaps, and feedback in one tool?
Several tools provide all three features (changelogs, roadmaps, and feedback), in a single platform. Frill includes all of these on every plan, with a simple UI and affordable pricing. Hellonext also combines feedback boards, a roadmap, and a changelog with built-in moderation. Upvoty offers all three features starting at $15/month.
What features should I look for in a customer feedback tool?
When choosing a customer feedback tool, look for core features like idea collection, voting, and a public roadmap. Changelogs help close the loop with users. Prioritization tools and integrations with tools like Jira or Slack are helpful for workflows. Bonus points for SSO, custom branding, and analytics. The best tools make feedback easy for both teams and users.
Which UserVoice alternative is right for you?
As you can see, there are several alternatives that are more affordable than UserVoice. The best one for your team is the one that matches your budget and offers everything your company needs (typically feedback, roadmaps, and announcements in one place).
Frill is the go-to user feedback tool for several companies because it is affordable, offers all essential features plus user SSO, and has great UX.
Try Frill for yourself and sign up for one of our affordable plans today.