UserVoice Versus Productboard: The Ultimate Feature Showdown
Last updated on Thu Jul 10 2025
Choosing the right feedback and roadmapping tool can shape how your product team works every day. UserVoice and Productboard are two of the biggest names in this space.
Each platform is trusted by thousands of product managers to collect ideas, prioritize what to build, and keep teams aligned. But they’re built differently, and those differences matter.
This breakdown looks at how UserVoice and Productboard compare across six key feature areas so you can decide which one fits your team best. We also examine their pricing plans and reviews side by side.
Let’s get into it.
UserVoice vs Productboard: Features
Let's take a look at UserVoice and Productboard across 6 different important feature categories.
1. Customer feedback collection
Winner: UserVoice
UserVoice makes it simple to capture, organize, and quantify customer feedback at scale. Trusted by companies like Cisco, Intuit, and Dropbox, it offers branded feedback portals, in-app widgets, and a Contributor Sidebar so internal teams can submit feedback on customers’ behalf. UserVoice keeps everything in one place, eliminating messy spreadsheets and scattered notes. It also integrates with tools like Zendesk and Slack, so feedback flows directly from support conversations into your product team’s hands. While Productboard lets you validate ideas through its portal, UserVoice wins for its deep, dedicated system built purely for feedback capture.
2. Idea prioritization and validation
Winner: Productboard
While UserVoice is great for surfacing popular requests, Productboard wins when it comes to turning feedback into an actionable plan. Its built-in prioritization tools help product teams score, rank, and validate ideas based on customer impact, business goals, and effort required. With Productboard Pulse, teams can use AI to detect trends and refine insights, connecting raw feedback directly to roadmap decisions. Deep integrations and customizable scoring frameworks make it easy to align priorities across teams. For strategic, data-driven prioritization, Productboard leads the way.
3. Roadmap planning
Winner: Productboard
UserVoice provides teams with clear internal roadmaps that link features to supporting feedback, helping teams align and reduce meeting overload. It’s useful for sharing context behind priorities, but Productboard goes far beyond. Productboard’s dynamic roadmaps connect customer insights directly to planned work, with flexible, shareable views tailored for different stakeholders. Teams can align roadmaps with objectives, track progress, and adjust plans in real time. With built-in prioritization, milestone timelines, and customer segmentation, Productboard turns roadmapping into a living strategy tool—keeping everyone, from executives to engineers, on the same page. For actionable roadmaps, Productboard wins.
4. Team collaboration
Winner: Productboard
UserVoice helps teams share customer insights and align around roadmaps, but Productboard takes collaboration further. With Productboard, all product data—feedback, priorities, and roadmaps—lives in one shared hub. Teams can track dependencies, monitor risks, and connect insights directly to delivery workflows. Deep integrations with CRMs and dev tools prevent data silos and manual updates. Custom user roles and workflow automations streamline how teams coordinate daily work. For fast-growing product orgs that need a single source of truth and smooth cross-team execution, Productboard delivers stronger, more connected collaboration.
5. Enterprise readiness
Winner: UserVoice
When it comes to serving large, complex organizations, UserVoice stands out as a dedicated enterprise feedback solution. Trusted by global brands like Cisco, Intuit, and Amazon Alexa, UserVoice is built to handle massive volumes of feedback with ease. It offers SOC 2 compliance, GDPR and CCPA readiness, custom branding, AI-powered duplicate detection, and dynamic CRM integrations with Salesforce. Enterprise teams benefit from dedicated onboarding, white-glove support, and robust security. For companies that need a scalable, secure system to manage feedback at volume, UserVoice is the proven choice.
6. Product research and insights
Winner: Productboard
While UserVoice supports product validation with guided microsurveys and idea testing, Productboard stands out for research and strategic insights at scale. With Productboard, product teams unify all customer feedback, link it directly to feature ideas, and prioritize using data-driven frameworks. Its Pulse AI surfaces hidden trends and customer themes automatically, while collaborative strategy docs keep goals, insights, and roadmaps all connected in one source of truth. From early research to release, Productboard’s insights keep teams aligned with business objectives and customer needs, making it the clear choice for continuous, high-impact product discovery and strategy.
UserVoice vs Productboard: Pricing
UserVoice offers clear tiers for different team sizes, starting with the Growth plan at $899/month for up to 1,000 users, which includes web and in-app feedback collection and public status updates. The Team plan is $1,199/month for 3,000 users with deeper integrations and CRM data. The Strategic plan, at $1,349/month, combines all channels with advanced segmentation and tracking. Custom Enterprise plans add premium support and security.
Productboard is more flexible for modern teams, starting with a free Starter plan, then Essentials at $19 per user/month for small teams, and Pro at $59 per user/month adding unlimited notes, automations, segments, and advanced reporting. Enterprise plans unlock SSO, Salesforce, custom roles, and live onboarding.
UserVoice vs Productboard: Reviews
Both UserVoice and Productboard hold strong reputations, with solid scores on G2 and Capterra. However, Productboard edges ahead on Capterra with slightly higher user satisfaction, especially for its usability and product strategy features. UserVoice remains a favorite for teams needing powerful enterprise feedback tools, while Productboard gets praise for its modern interface and research capabilities.
UserVoice reviews:
ProductBoard reviews:
UserVoice vs Productboard: Support
Both UserVoice and Productboard provide strong support options to help teams succeed. Productboard offers a mix of free and paid services, including onboarding, dedicated success management, live support, and an active community for knowledge sharing and peer help. UserVoice stands out for its dedicated customer success managers, tailored onboarding plans, and premium support especially for larger, enterprise-level teams. Customers praise UserVoice’s personalized guidance and best practices. Both tools are known for responsive help, but UserVoice’s focus on enterprise clients makes its support especially robust for complex organizations with bigger product teams.
Frequently asked questions
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What are the other top alternatives to UserVoice and Productboard?
If you’re exploring more options beyond UserVoice and Productboard, there are plenty of solid alternatives for collecting, managing, and prioritizing product feedback. Popular picks include Canny, which focuses on simple feature voting and roadmaps, and Pendo, which combines feedback with product analytics and in-app messaging. Tools like Aha! and Usersnap also stand out for deeper research and bug tracking. Your best choice depends on your budget, team size, and whether you want lightweight feedback boards or advanced strategy features.
What are the most affordable options for feedback and roadmap management?
If you’re looking for affordable yet capable alternatives, Frill, Upvoty, and Hellonext are great places to start. Frill keeps things simple with idea boards, public roadmaps, and announcements—all from just $25 per month, perfect for lean SaaS teams. Upvoty offers feature voting boards, roadmaps, and changelogs starting at only $15 per month, with solid integrations. Hellonext stands out for its clean design and versatile boards with plans starting around $12 per month, plus advanced options like bug tracking and AI feedback tools for scaling teams.
What features matter most for startups?
For startups, the most important features are easy setup, an intuitive feedback board, and affordable pricing. Look for upvoting, public roadmaps, and announcements to validate ideas quickly and keep users informed. Integrations with Slack, Jira, or Trello help streamline workflows without adding overhead. Simplicity is key. Startups need fast, clear feedback loops to build only what customers truly want.
What features matter most for enterprises?
Enterprises need robust features that handle high volumes of feedback and complex workflows. Key essentials include SSO and advanced user permissions, CRM integrations (like Salesforce), custom branding, and dynamic user segmentation. Enterprise teams also benefit from audit logs, dedicated onboarding, and white-glove support. Tools must unify feedback across multiple products and teams while offering advanced analytics, reporting, and compliance with security standards like SOC 2, GDPR, and CCPA.
If you want an easier, cleaner, and more budget-friendly way to handle feedback, roadmaps, and announcements, give Frill a try. It offers all the essentials modern product teams need—without the complexity, steep costs, or extra hassle.