UserVoice vs Canny: Let's Compare Features & Pricing
Last updated on Mon Oct 20 2025
Choosing the right product feedback platform is a critical decision for product teams that want to stay close to their users.
Both UserVoice and Canny are strong contenders in this space, but they serve different types of teams.
In this guide, we’ll compare UserVoice vs Canny across six essential categories: feedback collection, engagement, roadmap planning, team collaboration, enterprise readiness, and product strategy. We’ll also dive into UserVoice pricing vs Canny pricing, and look at UserVoice reviews vs Canny reviews, so you can make an informed choice.
Let’s get into it.
UserVoice vs Canny: Features
We’re breaking it down by six core categories, with a clear winner in each section.
1. Customer Feedback Collection
Winner: Canny
Both platforms allow product teams to collect, organize, and act on customer feedback. UserVoice offers a robust portal, in-app widgets, and integrations with tools like Zendesk and Salesforce.
But Canny wins for simplicity and user involvement. Canny’s upvoting board feels natural to end users, and feedback can be tied to user accounts for better context. Its AI-powered duplicate detection and easy internal submission flow help keep everything clean and actionable.
2. Feature Upvoting, Announcements & Customer Engagement
Winner: UserVoice
Canny handles engagement well with clean roadmaps, email updates, and a native changelog. But UserVoice goes further. With advanced tools for outreach campaigns, status updates, and embedded microsurveys, it helps teams actively engage users throughout the lifecycle.
For product teams who want richer conversations—not just votes—UserVoice is the more powerful option.
3. Roadmap Planning
Winner: Canny
UserVoice supports roadmap creation and feedback-backed prioritization, but Canny takes it further. With scoring, Jira and GitHub integrations, private/public views, and drag-and-drop interface, roadmapping in Canny feels effortless.
You can align roadmap items with user feedback and push features straight into your dev workflow.
4. Team Collaboration
Winner: UserVoice
Both platforms allow internal team members to submit feedback, leave comments, and track feature progress.
However, UserVoice offers more tailored collaboration with role-based views and permissions, CRM integrations, and powerful internal dashboards. It's designed for complex, cross-functional teams that need structure and alignment.
5. Enterprise Readiness
Winner: UserVoice
UserVoice was built with enterprise customers in mind. It offers SSO, GDPR/CCPA compliance, advanced segmentation, localization, deep Salesforce support, and robust security protocols.
Canny does support enterprise features like SOC 2 and SSO, but its strength lies in flexibility and simplicity for SMBs and mid-market teams. For large orgs needing white-glove onboarding and custom workflows, UserVoice is better equipped.
6. Product Research and Strategy
Winner: UserVoice
Canny helps surface the most requested features. But UserVoice excels when it comes to understanding why users want them. With built-in microsurveys, segmentation tools, and CRM data, it provides better context for product research and validation.
If your product team relies heavily on data-driven decision-making and business impact analysis, UserVoice gives you the tools to back every roadmap decision.
UserVoice vs Canny: Pricing
Let’s break down UserVoice pricing vs Canny pricing.
UserVoice Pricing
UserVoice plans are geared toward larger teams and enterprises:
Growth: $899/month — Feedback collection for up to 1,000 users
Team: $1,199/month — Includes CRM data and up to 3,000 users
Premium $1,349/month — Adds segmentation and advanced tracking
Enterprise: Custom pricing with premium support and security
These plans require an annual commitment and are best suited for larger organizations.
Canny Pricing
Canny is far more flexible and startup-friendly:
Free: Basic boards for up to 25 tracked users
Core: $19/month — Collect feedback from 100 tracked users
Pro: $79/month — PM integrations and advanced privacy
Business: Custom pricing — Adds SSO, Salesforce, private Slack support
Canny pricing is more accessible for smaller and mid-sized teams. UserVoice pricing, while robust, can be cost-prohibitive unless you’re a large org that needs enterprise features.
Keep in mind that Canny's pricing goes up based on your number of users. While the Pro plan is $79 per month for 100 users, the same plan costs $529 for 1,000 users.
If you have over 5,000 users, you won't necessarily save money with Canny, as at that point their pricing is very similar to UserVoice. So you're better off going with whichever platform best fits your needs.
UserVoice vs Canny: Reviews
Now let's compare these two platforms' public user reviews and see who comes out on top.
Canny Reviews
Customers love the intuitive design, strong upvoting system, and changelog functionality. Many cite Canny’s simplicity as a strength.
UserVoice Reviews
UserVoice is praised for its enterprise functionality and deep feedback tools but loses points for its outdated UI and steep pricing.
Their reviews are similar, with Canny slightly edging out ahead of UserVOice.
UserVoice vs Canny: Support
Both UserVoice and Canny offer solid customer support, but they cater to very different types of organizations.
UserVoice provides enterprise-grade service and support across all of its paid plans, starting at $899/month. Every plan includes access to a dedicated Customer Success Manager (CSM), premium onboarding sessions, and guided setup assistance to help teams get the most from their feedback system. On the Enterprise plan, customers receive premium SLAs, advanced security reviews, and strategic coaching to align feedback workflows across multiple teams and products. It’s a high-touch experience designed for larger organizations with complex needs.
Canny, on the other hand, offers a lightweight, modern support experience that scales well with growing teams. All plans include live chat and email support, while Business plan customers also gain access to priority support channels and custom onboarding assistance. Higher tiers offer a private Slack channel, hands-on guidance for setup and integration, and ongoing check-ins to ensure teams are capturing and leveraging feedback effectively. While Canny’s support is less formal than UserVoice’s, it’s praised for being fast, helpful, and friendly.
In summary:
UserVoice shines for enterprise teams that need white-glove onboarding, strategic guidance, and guaranteed uptime/service agreements.
Canny excels for startups and mid-sized teams that prefer real-time support, fast answers, and a more casual onboarding process.
If you’re running a large, multi-product team with formal procurement processes and enterprise-level requirements, UserVoice is the better fit. But for leaner teams that want strong, responsive support without the red tape, Canny hits the mark.
Frequently asked questions
Get answers to important FAQs.
What are the top alternatives to UserVoice and Canny?
If you're looking for alternatives to UserVoice and Canny, consider Frill for its simple, elegant feedback tools, Productboard for large teams needing strategy-led roadmaps, Usersnap for combining feedback with bug tracking and screen capture, and Pendo, which integrates feedback with in-app guides and product analytics. Each of these tools offers a unique approach to managing user feedback, making them strong options depending on your team's size and product needs.
What’s the most affordable tool for feedback collection and roadmaps?
Canny is more affordable than UserVoice for smaller teams, but pricing becomes comparable at 5,000+ users. For teams seeking a simpler, more budget-friendly alternative to both, Frill is a great choice. Starting at just $25/month, it offers feedback collection, roadmaps, and announcements all in one clean, user-friendly platform.
Which platform is better for enterprise teams?
UserVoice is built for enterprise scale, offering SSO, deep CRM integrations, robust security (SOC 2, GDPR), and dedicated CSM support. Trusted by brands like Cisco, Intuit, and Dropbox, it helps large teams centralize feedback, prioritize by customer value, and close the loop with confidence. Tailored onboarding and AI-driven insights make it ideal for complex organizations.
Which is better for startups?
Canny is the better choice for startups. Its clean, intuitive interface and affordable plans make it easy for small teams to collect, organize, and act on user feedback without extra complexity. With built‑in roadmaps, changelogs, and AI‑powered automation, Canny helps startups validate ideas quickly and stay connected to customers while keeping costs low and workflows simple.
Is there an easier alternative to both?
Frill is a simpler, more affordable alternative to both Canny and UserVoice. It’s easy to set up and offers all the essentials: idea boards with voting, public roadmaps, announcements, and surveys like NPS and CSAT. With SSO, key integrations, and even a one-click Canny importer, Frill is perfect for teams that want power without the bloat.
Final verdict
Canny is best for startups and mid-sized SaaS teams that want a simple, fast, and affordable feedback platform. It’s easy to set up, easy to use, and packed with essentials like roadmaps, changelogs, and AI-powered automation, without the enterprise price tag or complexity.
UserVoice is built for large organizations managing high volumes of feedback across multiple teams. With deep integrations, enterprise-grade security, and dedicated support, it’s ideal for companies that need structure, compliance, and scalability in their product feedback process.
Choose Canny if you:
Need a lightweight tool with fast setup and a low learning curve
Want to keep costs low while still accessing powerful features
Prefer a clean, modern UI that’s easy for users and internal teams
Are a startup or mid-size team without complex enterprise requirements
Choose UserVoice if you:
Manage feedback across multiple teams, products, or business units
Need enterprise-grade features like SSO, advanced segmentation, and audit logs
Rely on CRM data (like Salesforce) to drive product decisions
Require tailored onboarding, a dedicated CSM, and robust support at scale
And if you're looking for an even more affordable option, consider Frill, where you can get feedback boards, public roadmaps, announcements, and NPS all in one place.