10 Upvoty Alternatives to Try for User Feedback and Roadmaps

High-quality customer service is enough to turn 93% of your customers into repeat customers. With Upvoty, you can collect user feedback and engage directly with users, so that product managers have a direct line of communication the way that customer service and sales reps do. When you listen to their requests and satisfy them, you can drive customer loyalty. 

However, Upvoty isn’t a good fit for every company. Are you looking for a better user feedback tool? If so, we’ve put together a review of the top ten Upvoty alternatives and how you can pick the right one for your needs.

Looking for an Upvoty alternative? Check out Frill.

What to look for in a Upvoty Alternative

Upvoty is a competitively priced tool that simplifies gathering user feedback and leveraging consumer insights to create better products. Upvoty also comes with a product roadmap for keeping users updated about your upcoming and recently released product features.

The best Upvoty alternatives perform the same functions, but some cost less while others cost more. The right alternative for you will offer effective user feedback and roadmap tools without exceeding your budget.

Besides pricing, other factors to consider when looking for the ideal Upvoty alternative are:

• User-friendliness: The tool should have a simple user interface that you and your users can easily navigate.

• Feedback, Roadmap, and Announcement features: The user feedback platform should offer idea boards, a public roadmap, and release announcements. This way you can manage the entire user feedback process in one place.

• Customer support: A good Upvoty alternative will provide reliable customer support via your preferred communication channels.

• Customizability: You should have the option to customize a user feedback tool to match your company branding.

Which Upvoty alternatives are free and affordable?

Upvoty offers a 14-day free trial, after which you have to sign up for a paid plan to keep using the tool. Many top Upvoty competitors have a similar free trial period with complete or limited access to user feedback collection and management tools.

Below, we showcase all of the best Upvoty alternatives, including those with free trials, free plans, and affordable monthly subscriptions (less than $50 per month).

Top Upvoty alternatives

Here are your top ten Upvoty alternatives:

1. Frill

Unlike most platforms, Frill does not rely on messy and confusing boards for user feedback collection. Instead, it separates user feedback (Ideas) into topics, and you can easily search for specific topics.

Since Frill is user-friendly and intuitive, it can speed up and reduce the cost of collecting, organizing, and sharing product feedback. Even better, Frill facilitates identifying the most valuable customer feedback by allowing your users to upvote the most relevant user comments.

Features:

• App and website feedback widgets

• Multiple languages

• Customizable widgets

• Unlimited announcements

• Automatic status updates via email

Pricing

Frill is one of the lowest-priced Upvoty alternatives. For just $25 per month, you get access to all core features (Ideas, Roadmaps & Announcements) and up to 50 tracked ideas. Or unlock unlimited ideas for $49 per month.

2. FeedBear

FeedBear facilitates identifying what your users want so that you can create the most customer-centric products. FeedBear also comes with a product roadmap for keeping users updated about your actions regarding their product feedback and suggestions. However, unlike Frill, FeedBear is available in only English, making it unideal for businesses with non-English customers.

Features

• 60 seconds to set up

• Anonymous feedback voting

• Suggestion and feature request tags

• Customizable feedback boards

• Lightweight tool

• 14-day free trial

Pricing

The cheapest FeedBear plan is Startup, which costs $29 per month. Under the Startup plan, you can have unlimited users and boards, a product roadmap, and invite three team members. If you opt for the $99 per month Business plan, you can invite ten team members and create private projects.

However, if you want no FeedBear branding, priority support, and the option to invite unlimited team members, you must upgrade to the Corporate plan. You need to contact FeedBear for a Corporate plan quote.

3. Acute

Acute provides companies with the tools to acquire valuable and actionable user insights. You can collect the insights via embeddable widgets installed on your website. For seamless collection and access to other user insights, you can integrate Acute with workflow tools like Slack, Intercom, JIRA, Zapier, and Trello.

Features

• Feedback voting system

• Widget customization

• Feedback privacy options

• Product announcement and roadmap

Pricing

Collecting your first 20 user suggestions is free with Acute. If you want to collect up to a thousand suggestions, you will need the $25 per month plan. To access up to 2,500 suggestions and invite unlimited team members, you need the $50 per month plan. For unlimited suggestions, you must pay $99 per month.

4. Sleekplan

Sleekplan is a user feedback tool that also features roadmaps, feature voting boards, and changelogs. It can serve as an all-in-one tool for engaging and updating users to boost customer retention.

Features

• 30-day free trial

• Email notifications

• Feedback moderation

• Anonymous voting

• Embeddable feedback board

Pricing

Sleekplan’s free package allows you to collect unlimited feedback. However, you need a paid plan to access roadmaps and customer satisfaction surveys. Paid plan options include the $15 per month Starter plan and the $45 per month Business plan.

5. Hellonext

Hellonext is among the leading Upvoty competitors. With the platform, you can gather user feedback in one location and quickly respond to boost customer engagement. Besides providing feedback, users can use Hellonext to report software bugs, allowing your company to fix such issues on time.

Features

• JIRA, Slack, Zendesk, and Intercom integration

• Public and private feedback boards

• Customizable roadmap cards

• Upvote or downvote user comments

• Feedback form customizations

Pricing

After the 14-day free trial, you can choose Hellonext’s $15 per month Runway plan. It can support one feedback board and unlimited tracked users. For access to more feedback boards, you can choose the $29 or $59 per month plan.

6. ProductBoard

ProductBoard facilitates staying abreast of new product feature requests and user feedback. The insights provided by the software can serve as a never-ending source of new ideas for improving your product and service quality.

Features

• Feedback idea boards

• Unlimited roadmap views

• Trello, Zendesk, and Slack integration

• Secure platform with 99% uptime

• 15-day free trial

Pricing

The most affordable ProductBoard plan costs $20 a month. Alternatively, customize a plan to suit your organization’s unique needs and get a personalized quote.

7. Usabilla

You can install Usabilla on your website or app to collect user feedback in real-time. You can then use the feedback to optimize your site or app for optimal performance. Usabilla can also get insights from emails and specific web pages to show if they are performing well.

Features

•  Activity dashboard

• Easy setup and feedback management

• Social media integration

• Customizable widgets

• Engagement tracking

Pricing

You need to contact Usabilla for a quote, but their pricing starts at €10,000 a year.

8. Pendo

With Pendo, your team can easily collect user feedback and use the data to make better-informed decisions that improve customer experience. Users can provide detailed feedback at their convenience and include suggestions for rectifying the mentioned issue. You can also use Pendo to collect feedback via Net Promoter Score or solicit product and feature ideas from users.

Features

• Product roadmaps

• Automatic updates

• In-app messaging

• Net Promoter Score

• Filter and organize feedback

• SOC 2 Type 2, GDPR, HIPAA, and Privacy Shield for security

Pricing

Pendo’s user feedback tool does not have a fixed price. You can contact the company for a custom quote.

9. HelpShift

HelpShift is an in-app chat tool that users can use to provide feedback in real-time. Users can provide feedback or ask for help at any time because HelpShift offers chatbots that leverage machine learning to provide users with the best answers.

The chatbots communicate in over 180 languages, allowing you to get insights from not just English speakers. While Helpshift does not offer a roadmap tool, you can keep users updated about new features via email support.

Features

• Web and mobile in-app messaging

• Email and text messaging support

• Salesforce and Zendesk integration

• Flexible consumption-based pricing

• 30-day free trial

Pricing

HelpShift’s most affordable package is $150 per month. Depending on your budget and other unique needs, you can choose the platform’s Starter, Growth, or Enterprise package.

10. Savio

Savio provides a convenient way to track, rate, and organize product feedback and feature requests. You can quickly log feature requests from support tools or CRMs like Salesforce, Intercom, Zendesk, and Zapier. Also, you can make Savio public or private so that only relevant people can see your received feature requests and other insights.

Features

• Voting board

• User feedback filter

• Chrome extension

• Feature prioritization and roadmap

Pricing

Savio’s $49 per month plan is enough for most small businesses. Larger businesses can sign up for the $99 or $199 plan.

Which Upvoty Alternative Should You Try?

The right Upvoty alternative for your company will depend on your budget, customer base, and other factors. Frill is one of your best options because it’s affordable, user-friendly, and offers several tools for collecting and making the most of user feedback.

Small companies on tight budgets benefit the most from Frill’s Startup plan. If you want to unlock more features, try our Business or Growth plans.

Learn more about Frill's plans and pricing.