Top 10 Hellonext Alternatives for Collecting and Managing User Feedback

According to PwC, about three in five Americans will walk away from a beloved brand after multiple bad experiences. 

In SaaS, where the competition is high, the risk of churn is even higher.

Instead of hemorrhaging customers, you can use Hellonext to gather user feedback regarding your products and services. The feedback will provide accurate insights that you can leverage to optimize your products and customer experience to satisfy, attract, and retain users.

However, if you’ve tried Hellonext, and it was not a good fit for your company, don’t fret. Keep reading to discover ten Hellonext competitors that are excellent alternatives – Some are even free.

What to look for in an Hellonext Competitor

Hellonext is a top-rated user feedback tool that’s easy to use and suitable for small businesses and large organizations. Besides collecting user feedback, the platform comes with roadmaps for providing customers with updates about your actions taken regarding their feedback. It also has a changelog that shows users your updated features.

Since Hellonext has various monthly and yearly pricing options, you can pick a plan that best suits your budget. The best Hellonext alternatives can perform the same functions, but some are cheaper while others cost more. Pick the right Hellonext competitor for your business by looking for one that fits your budget and goals without compromising on the following features:

• All the features you need in one place: To make it easy to manage user feedback, look for a feedback portal, public roadmap, and announcements capabilities all in one platform.

• Risk-free: A good Hellonext competitor will offer at a 14-day free trial so you can try the platform before you pay for it.

• User-friendliness: The best user feedback platforms have an easy-to-understand user interface that ensures hassle-free navigation and utilization of the tool.

• Speed: The user feedback tool should be fast and lightweight to avoid interference with the performance of your site or app.

• Security: Quality user feedback platforms have security features that protect the data of you and your users.

• Customer support: Avoid Hellonext alternatives that do not provide reliable customer support via your preferred communication channels.

Which Hellonext alternatives are free or affordable?

As we mentioned earlier, some Hellonext competitors are cheaper, while others cost more. If you want one that will cover all of your needs without breaking the bank, Frill is your best bet.

Frill offers the most amount of features for the lowest cost. For just $25 per month on the Startup plan, you get their Ideas, Roadmap, and Announcement features and up to 50 tracked ideas at a time. Or unlock unlimited ideas for just $49 per month on the Business plan.

Top Hellonext alternatives

Here are the leading Hellonext competitors:

1. Frill

Frill is a powerful customer feedback platform used by several SaaS and e-commerce businesses. With Frill, your customers can submit feature ideas and upvote other users’ ideas, providing you with new ways to improve your products. The platform’s user-friendliness ensures that you do not need any special skills to collect, prioritize, or act on user feedback.

Also, unlike many user feedback tools, you don’t need to pay hundreds of dollars a month to access Frill’s advanced features.

Features

• Ideas, announcement, and roadmap widgets

• Changelog

• Idea upvoting and commenting

• Multiple languages

• Custom domain

• Automatic notifications

Pricing

With Frill, you'll pay between $25 and $149 per month, depending on the features you need. To unlock most features and unlimited tracked ideas, choose the Business plan for $49 per month.

2. Rapidr

With Rapidr, you can gain insights into the features your users want and deliver those features. The platform accomplishes this by providing tools that collect product complaints and ideas from your users. You can then use Rapidr’s roadmap and custom emails to keep users updated about your progress with implementing their suggestions.

Features

• Bug tracking

• Changelog

• Embeddable widgets

• Status updates

• Brand customization

Pricing

Rapidr’s $19 Basic plan is suitable for organizations with only a hundred users. If you expect more users and want advanced features like custom domain, private boards, and Slack integration, you will need the $49 or $99 plan. However, you cannot remove the “Powered by Rapidr” link, regardless of the plan you choose.

3. ithinki

ithinki is an affordable Hellonext competitor that’s a good fit for startups. Your users can use ithinki to post feedback or feature requests and comment or upvote on the feedback of other users. You can also use a public board to keep users updated about your progress with implementing product feature requests.

Features

• Search tool

• Public board customization

• Social login

• Board privacy

• Archive

Pricing

Ithinki has a limited free plan. If you want access to unlimited boards and other valuable features, you can go for the affordable $9 a month plan. Before paying for a plan, take advantage of ithinki’s free trial to see which paid plan is a good fit.

4. Prodcamp

Prodcamp minimizes the stress of collecting and tracking user feedback. With the tool, you can collect feedback from multiple channels, including meetings, interviews, customer service interactions, emails, and reviews. You can view all your collected feedback in one location, and if you need to find a specific one, you can find it quickly with the search tool.

Features

• Chrome extension

• In-app feedback

• Public roadmap

• Email forwarding

Pricing

Prodcamp offers the option to pay monthly or annually. Annual payments can save you 20% on your preferred plan. The most affordable plan costs $10 per month ($8 a month if you pay annually). Larger businesses typically choose the pricier $15 or $30 monthly plan.

5. UserInput

With UserInput, you can get insights about the performance of your website from real users. These users can provide you with valuable information for fixing everything from appearance and user experience to security issues and efficiency.

Features

• User testing and feedback

• Insights from specific users

Pricing

UserInput does not offer free trials. The platform charges a one-time price, and the lowest price is $29 for one review. If you need more reviews, you can opt for the $99 or $179 package.

6. Savio

Savio allows companies to identify the features their customers want. With such a tool, you can create products that are more likely to retain existing users and attract new ones. You can have a public voting board that users can use to support or downvote feature suggestions. Alternatively, use Savio to create private or semi-private voting boards that only specific users can access.

Features

• Feedback centralization and categorization

• Chrome extension

• Feature prioritization and roadmap

• Public and private voting boards

Pricing

You can try Savio for free for 14 days before buying a paid plan. Paid plan options include $49, $99, and $199 per month plans.

7. Sleekplan

Sleekplan is an all-in-one solution that equips businesses to capture feedback from all types of customers and prioritize the most important ones. You can also use Sleekplan to measure your customer experience with Net Promoter Score (NPS) or Customer Satisfaction (CSAT).

Features

• Anonymous voting

• Email notifications

• Embeddable feedback board

• Changelog

• Roadmap

Pricing

If you sign up for Sleekplan, you can collect unlimited feedback and have unlimited subscribers without paying a dime. However, if you want access to roadmaps, CSAT, and NPS tools, you need a paid plan, which can cost $15 or $45. You can also get a custom plan and pay for only the specific features you need.

8. Usersnap

Usersnap gathers customer feedback through screen captures, surveys, Net Promoter Score, and feature requests. All the insights provided by the tool are enough to give your business the edge it needs to develop and deliver customer-centric products and services.

Features

• Product roadmaps

• In-app user feedback collection

• Screen recording

• Feedback widgets

Pricing

The Basic plan costs $9 monthly, and you can run only one feedback project. If you opt for the $249 a month Premium plan, you can run up to 25 feedback projects. For unlimited feedback projects, you will need the $949 Enterprise plan.

9. Usabilla

Usabilla is a popular Hellonext competitor for collecting real-time feedback from your app, website, or email. You can also use Usabilla to learn more about the performance of specific content and website pages. To provide feedback, your users only need to click the feedback widget at the side of their screen. You can also get user insights via Net Promoter Score (NPS).

Features

• Activity dashboard

• Seamless integration

• Customizable widgets

• Engagement tracking

Pricing

Usabilla only provides custom quotes, but their pricing starts at €10,000 a year.

10. Upvoty

After signing up with Upvoty, you can embed a feedback board on your website or app. Alternatively, get customers to send feedback by sharing a link to your Upvoty feedback portal. Users don’t need a Upvoty account to provide feedback, and they can even submit feedback and feature requests anonymously.

Features

• Workflow integration

• Product roadmap

• Changelog for updates

• Private or public boards

• Widgets

Pricing

You can pay as little as $15 a month to use Upvoty, but you won’t get changelog and other features. Paying $59 a month will get you changelog, unlimited boards and tracked users and more.

Which Hellonext competitor should you choose?

Since most of the Hellonext alternatives that made our list come with free trials, you can try them risk-free for a couple of weeks.

With Frill, you get a Hellonext competitor that offers all of the features you need (feedback collection tools, roadmaps, and changelogs) for a low monthly cost.

Sign up today for one of Frill's affordable plans.