Canny VS Aha! Key Features & Pricing Comparison for 2025
Last updated on Tue Jun 03 2025
If you're comparing Canny and Aha!, you're probably trying to figure out which platform fits your team’s workflow best.
Both tools help you collect feedback, plan your roadmap, and keep users in the loop—but they take very different approaches.
In this post, we break down how Canny and Aha! stack up across key feature categories like feedback collection, engagement, roadmap planning, team collaboration, and more. Whether you're a fast-moving startup or a large product org, this side-by-side will help you make the right call.
Canny VS Aha!: Features
Let's take a look at how Canny and Aha! compare across these important feature categories.
1. Customer feedback
Winner: Canny
Both Canny and Aha! are strong tools for collecting and organizing product feedback, but they work in different ways. Canny is fast, simple, and easy to use. It fits smoothly into SaaS workflows, giving teams a clean voting board where customers can share and discuss ideas. You can pull in feedback from support chats, sales calls, and surveys, and connect it to real user profiles. It’s lightweight, clear, and team-friendly.
Aha! is more structured and built for enterprise. It offers branded portals, dynamic forms, and integrations with tools like Salesforce and Zendesk. It also includes AI features to help sort and analyze feedback. It’s powerful, but more complex, and better for teams with formal review processes.
If you want to keep things simple and open, Canny is a better fit. It helps teams collect and act on feedback as part of their everyday workflow.
2. Upvoting, announcements, and other forms of customer engagement
Winner: Canny
Canny shines when it comes to engaging customers throughout the product lifecycle. From upvoting feature requests to closing the loop with in-app announcements, it’s built to keep users in the conversation. Its changelog tool is fully integrated into the product experience.
Teams can publish release notes, trigger in-app notifications, and guide users back to the features they requested. Everything from feedback to roadmap to launch is part of a single, streamlined workflow. This makes it easy to show progress and boost feature adoption without relying on multiple tools.
Aha! offers robust engagement capabilities, especially in enterprise environments, with portals, status updates, and email notifications. However, its focus is more roadmap-driven and less about lightweight, continuous user touchpoints. It lacks a built-in changelog or announcement widget, which means teams may need to rely on separate tools for release communication.
For fast, visible, and ongoing customer engagement, Canny offers a simpler and more integrated experience.
3. Roadmap planning
Winner: Aha!
Canny has a solid roadmap tool that works well for teams focused on customer feedback. You can score and rank feature requests based on demand, share progress on public or private boards, and connect with tools like Jira and GitHub. It’s simple, clear, and great for smaller teams that want to stay aligned without too much complexity. It keeps things organized while showing users what’s coming, what’s in progress, and what’s done.
Aha! is built for deeper, more strategic planning. It ties roadmap items to company goals, customer segments, and business impact. It also supports dependencies, risk tracking, detailed release planning, and reporting. That makes it a strong choice for large teams managing multiple products and departments. You get custom templates, real-time updates, and full visibility across the entire product process.
If your team needs high-level planning and alignment, Aha! is the stronger choice. Canny is excellent for clear communication and prioritization, but Aha! goes further for strategy and scale.
4. Team collaboration
Winner: Aha!
Canny makes team collaboration simple. It gives you shared feedback boards, internal comments, and easy integrations with tools like Jira and GitHub. Product managers can keep everyone updated with status changes, changelog posts, and user segments. You can tag ideas, assign owners, and work as a team to sort through feedback and plan what to build next. It’s lightweight, easy to learn, and a great fit for startups and B2B SaaS teams that want a clear, no-fuss system.
Aha!, on the other hand, is made for bigger product teams with lots of moving parts. It covers every step of the product journey, from capturing ideas to shipping features. Teams can work together using whiteboards, strategy docs, goals, and timelines all in one place. With tools like shared reports, custom roles, and visibility across the whole product portfolio, it’s easy for product, engineering, marketing, and leadership to stay aligned.
Canny handles the basics really well, but Aha! is the better pick if you need deeper collaboration across multiple teams and products.
5. Enterprise readiness
Winner: Aha!
Canny has made big strides in supporting enterprise teams. It includes SSO (Okta, Azure, OneLogin), SOC 2 compliance, and integrations with CRMs like Salesforce and HubSpot. The platform's AI-powered Autopilot handles feedback intake and deduplication at scale, and the Business plan adds flexible roles, unlimited seats, and dedicated support, including a private Slack channel. For many mid-size SaaS teams, Canny’s enterprise features will be more than enough.
That said, Aha! is purpose-built for enterprise product organizations. It offers a full ecosystem, Ideas, Roadmaps, Discovery, Knowledge, and more, designed to support every aspect of large-scale product operations. Teams can link goals to features, manage complex initiatives, forecast ROI, and maintain tight cross-departmental alignment. Enterprise customers get fine-grained permissions, robust reporting, deep integrations, and strategy-level planning capabilities.
While Canny brings impressive functionality to the table, Aha! goes further in providing the structure and strategic depth needed by multi-product, global teams operating at scale.
6. Product research and strategy
Winner: Aha!
Canny is excellent at collecting feedback and surfacing the most requested ideas. It centralizes input from users, sales, and support channels, and allows teams to analyze, prioritize, and roadmap features with confidence. You can segment feedback by customer type, run lightweight engagement through comments, and use AI-powered summaries and replies to accelerate your workflow. For many SaaS teams, this is more than enough to make smart, customer-informed product decisions.
But when it comes to in-depth product research and long-term strategic planning, Aha! goes much further. It offers tools for user research, goal-setting, competitive analysis, persona development, and OKR tracking—all built into one ecosystem. Teams can connect discovery work directly to initiatives, conduct usability testing, analyze interviews, and validate ideas with in-app polls. It’s a full-stack solution for strategic alignment, not just reactive planning.
If you’re looking for a tool that supports discovery, vision, and execution across a large organization, Aha! is the better fit. It’s designed not just to capture what customers ask for, but to help you define why you’re building it and how it ties to broader goals.
Canny VS ProductBoard: Pricing
Canny offers a free plan with up to 25 tracked users and unlimited posts, making it a good starting point for small teams. Paid plans begin at $19/month (billed yearly) for the Core tier, which includes features like custom domains and content translations. The Pro plan costs $79/month and adds product management integrations and advanced privacy options. Enterprise teams can opt for the Business plan with custom pricing, SSO, and CRM integrations. All plans include Autopilot AI for automatic feedback capture, deduplication, and discovery across multiple sources.
Aha! Ideas pricing starts at $39/user/month (billed annually, 3-user minimum) for the Essentials plan, which includes unlimited ideas portals, branding options, status updates, and integrations with 15+ tools. The Advanced plan starts at $59/user/month and adds features like dynamic feedback forms, AI-powered idea analysis, in-app widgets, customer segments, proxy voting, and Salesforce/Zendesk integrations. Aha! Ideas can also be bundled with other Aha! tools—like Roadmaps ($59/user/month), Discovery ($40/user/month), Whiteboards ($9/user/month), and Knowledge ($20/user/month) to expand functionality. A 30-day free trial is available. Plans are designed for teams needing structured idea collection and product development workflows.
Canny VS Aha!: Reviews
Both Canny and Aha! receive strong reviews across platforms, though they serve slightly different audiences. Canny has a higher G2 rating (4.6 vs. 4.4) but fewer total reviews, reflecting its popularity with smaller, fast-moving teams. Aha! has more total reviews, especially on Capterra, indicating broader adoption, particularly among enterprise users.
Canny reviews:
Aha! reviews:
Canny VS Aha!: Support
Both Canny and Aha! are highly rated for support, earning 4.8 stars on Capterra for customer service. Each platform provides chat support as a baseline, with access to customer success managers available on higher-tier plans. Overall, their support offerings are quite similar, both aim to provide responsive help and guidance to product teams. Since there’s little to distinguish them in this category, it’s fair to say that neither platform has a clear edge when it comes to support.
Frequently asked questions
Check out these answers to important questions.
What's the best platform for collecting customer feedback?
Aha! is the best choice for enterprise teams that need detailed workflows and advanced features. Canny is a great option if you want something simpler and easier to use. But if you're looking for the most straightforward and affordable tool to collect feedback, Frill is the one to go with.
What's the best platform for managing product teams?
Aha! is designed for product teams that need to stay organized across strategy, planning, and delivery. You can track goals, build roadmaps, manage releases, and run customer research—all in one place. It’s especially helpful if you’re working across multiple teams or products and need everyone on the same page.
What features should enterprises prioritize when comparing Canny and Aha!?
Enterprises should look for things like advanced security, SSO, team permissions, CRM integrations, and roadmap reporting. Aha! checks all of these boxes and more. Canny covers some of them, but Aha! has the full toolkit needed for big teams with complex workflows.
What features should startups prioritize when comparing Canny and Aha!?
Startups should focus on what’s simple and fast: easy feedback collection, basic roadmaps, and fair pricing. Canny offers a clean, no-fuss experience that’s great for early-stage teams. Aha! has more features, but might be more than you need right away. Frill is another solid choice if you want something super simple.
Both Canny and Aha! are great options for customer feedback and roadmap management.
If you're looking for a faster, cleaner, and more affordable way to collect and implement feedback, try Frill.