Customers feel engaged and valued when you can capture their unique insights and use that information to build better experiences. Feedback management systems like Usabilla help facilitate these valuable conversations between you and your customers. For organizations in different growth stages, free or affordable Usabilla alternatives could help you grow while improving the required feedback loops from users.
Extracting value out of customer feedback systems depends on an efficient capture and cataloging process. You can then use this information to start taking immediate action. When you can integrate your feedback system with other development and customer experience tools, it’s possible to exceed user expectations consistently.
Top 10 Usabilla Alternatives for Your Consideration
Usabilla enables enterprises to capture feedback from websites, apps, emails, in-page, or by using an API. By capturing conversations with the necessary context, triaging problems and building solutions is easier. Responding effectively to customers’ needs can increase revenue while stimulating growth.
Customers who feel well-served are willing to pay more and are likely to promote your business to their peers. Usabilla provides you with everything you need for optimized feedback management, but it isn’t exactly cheap.
Growing organizations should consider the following top ten Usabilla alternatives that provide similar features and capabilities.
What to look for in an alternative to Usabilla
Usabilla licenses start from €10,000 per year, making it the wrong fit for many early stage SaaS companies. Rather than pay for an expensive Usabilla license, you’re likely better off piecing together a couple different tools, since Usabilla offers a lot of functionality.
Usabilla offers quality assurance features that, while helpful for SaaS companies, might not be needed. If you have manual QA testers on board, you might want to skip those QA features for a more affordable tool designed at collecting customer feedback.
These are the main features Usabilla offers, so you’ll want to consider these when looking for a replacement.
- In app feedback - Feedback widget for surveys and star ratings.
- Targeted feedback - Ability to request feedback from specific users.
- Visualized feedback - Ability to collect screenshots from users.
- Device data - Automatic device data added to all user submissions.
With Frill, you can turn any feedback directly into ideas and build a roadmap while using announcements to keep customers informed along the way. The convenient ideas board helps you track all conversations according to topic while the roadmap lets you prioritize and build those requests that are most valuable to your customers. Customers can vote on ideas and track their progress with you as they rise to the top.
Frill provides a free plan for small companies, but you can now sign up for a lifetime deal at $149 as an early adopter.
Learn more about Frill.
With UserSnap, you can easily capture customer feedback with a simple to deploy form for web applications and sites. You can link up your own support chats, help pages, and any other customer relationship mediums. Feedback can include screenshots and custom data, with surveys helping to elicit perceptions and trigger additional events.
UserSnap provides a basic plan for $19 per month but will only support two team members on one feedback project.
HotJar helps you understand your customers by generating heatmaps of behavior, collecting feedback, and running surveys on your webpage. Session recordings provide any additional context you may need to understand an issue or feedback request.
You can share the information you gather in HotJar with other team members to ensure you resolve items or schedule new feature requests. Surveys are unobtrusive and provide you with a host of customizable, context-driven prompts.
For small businesses and low traffic sites, you can start using HotJar for free, but companies that have more than 100 user sessions a day will have to sign up for a business plan.
Described as a user research and customer feedback platform, Qualaroo provides survey tools (called Nudges) for websites and applications. With additional user targeting tools, you can engage customers at the right time to find the most valuable feedback. Quality data gives product teams actionable insights that help inform design decisions.
To track one domain with the essentials package, using Qualaroo will cost $100 per month and the company charges a fraction of a cent for each tracked page view.
For customer-focused organizations, HelloNext uses feedback boards to capture comments across websites. You can create public or private boards and use the information to build visual roadmaps. Once you’ve released a new feature update, you can publish the release notes to everyone assigned to that board and send notifications to users.
Small teams (using only one board) can get started with HelloNext for $12 per month. For ten boards, the price increases to $25.
ProductBoard provides end-to-end customer feedback and product management features including capturing feedback, prioritizing requests, and building roadmaps. Integrations for both feedback capturing and product delivery helps organizations to automate some features and provide customer data to other team members and systems. To centralize feedback, you can create a portal for specific audiences and domains.
The cheapest plan starts at $20 per month per maker where a maker is the resource responsible for creating, editing, and updating product boards.
To generate recordings of user sessions and visualize behavior into heatmaps, Mouseflow allows companies to capture key analytics about their customers in real-time. Product teams can use this data to identify friction points on a website for improving the customer’s experience and users can provide additional feedback with survey prompts or using feedback campaigns.
You can use Mouseflow free with 500 recordings per month for a single website. Once you want more storage time and a higher number of recordings, you’ll pay $24 per month.
With surveys, feedback forms, product roadmaps, and in-app guidance, Pendo gathers customer data and helps teams organize the information on a single platform. Additional integrations can extend capabilities to other systems and you can use key insights to track user behavior on your site. Pendo also allows you to conduct surveys and build guided tutorials for your website or application.
The free version of Pendo will support up to 1,000 active users a month. For any more than that, you’ll need to contact the company for a quote.
Savio is a platform for tracking feature requests. Invariably, you will get feature requests from multiple places. With Savio, you can track them from whatever direction they come. For example, you can get feedback from Intercom, Help Scout, and Slack all in one place. You can add Gmail. Zendesk, HubSpot and other sources of customer feedback too. However, this product doesn’t have idea boards, so it’s only a place for logging feedback from issues, not proactive requests from your customers.
Unfortunately, Savio doesn’t offer a free plan, but if you have under three users on your account you can use their first tier paid plan which is just $25 per month. They also have a growth plan which offers unlimited users.
One of the modules available from UseResponse is a feedback management platform. It allows you to capture requests and ideas including options to vote anonymously if required. You also get product roadmap management and you can create moderators using granular access rights for specific topics or sites. Finally, you can manage internal communication using notes and limit vote numbers for users over set periods.
For two agents to use the feedback solution, companies will have to pay $124 per month. The complete suite of UseResponse solutions will cost $166 for two agents.
Opting for the right alternative to Usabilla
As organizations now realize the value of accurately tracking customer feedback to improve conversion rates and increase lifetime loyalty, you should consider which platform would serve your needs right now.
Frill’s free forever plan enables your team to get started quickly and most importantly, affordably. For as long as you remain within the monthly limits, you can use Frill and only have to upgrade once your organization grows beyond 20 active ideas.
If you’re looking for the right solution to collect and analyze customer feedback and share product updates, Frill just might be the right Usabilla alternative for you.
To start taking advantage of Frill’s customer feedback and product optimization features, sign up today.